Thank you for shopping at Dr.Sumz (hereinafter referred to as "this Website")! To ensure you receive your products smoothly and with peace of mind, please read the following shipping and delivery details carefully:
I. Shipping Methods & Logistics Partners
Home Delivery (Black Cat Takkyubin): Applicable to Taiwan's main island.
Convenience Store Pickup (7-11, FamilyMart): Applicable to stores on Taiwan's main island and outlying islands.
Postal Delivery: Applicable to Taiwan's main island and outlying island regions.
II. Dispatch Details & Estimated Delivery Times
After an order is placed (excluding the day of purchase), it will be dispatched within 1 to 3 business days, excluding weekends and public holidays.
Dispatch hours are Monday through Friday, 09:00 - 18:00. No dispatches or deliveries are scheduled on weekends or public holidays.
Please note that shipping may be slightly delayed due to high order volumes during major holidays or force majeure events (e.g., natural disasters). We appreciate your understanding.
Home Delivery: Delivered approximately 1 to 2 days after dispatch. The actual delivery status depends on the courier driver's scheduled route.
Convenience Store Pickup: Delivered to the designated store approximately 2 to 3 days after dispatch.
Postal Delivery (Outlying Islands): Delivered approximately 3 to 5 days after dispatch.
III. Shipping Fees & Uncollected Package Notice
Enjoy free shipping on all orders with a checkout total of NT$6,000 or more (Whether the free shipping offer applies to outlying islands depends on the official website's promotional announcements).
For orders under the free shipping threshold, the shipping fees are as follows: Home Delivery NT$180 / Convenience Store Pickup NT$65 / Outlying Islands Postal Delivery NT$100.
⚠️ Convenience Store Pickup Notice: An SMS notification will be sent once the package arrives at the designated store. Please monitor your messages and pick up your package within 7 days of arrival. Please do not fail to collect your package without a valid reason. Any shipping losses and packaging material costs incurred due to returned goods will be borne by the customer, and this Website reserves the right to decline your future orders.
IV. Special Shipping Notice for Chocolate Products (Temperature Control) As the sensual chocolate products sold on this Website are sensitive to temperature changes, to maintain optimal quality and taste:
Between May and October each year, it is highly recommended that chocolate products be shipped via "Cold Chain / Refrigerated Delivery." The refrigerated shipping fee is NT$200.
If you still opt for standard room-temperature shipping (e.g., Convenience Store Pickup) during high-temperature seasons, we will not accept returns or exchanges if the product melts or deteriorates during transit. Please consider your shipping method carefully.
