In accordance with the Consumer Protection Act of Taiwan, products purchased on the Yimushi website (hereinafter referred to as "this Website") are entitled to a seven-day appreciation period (including weekends and public holidays) starting from the day following the delivery of the product. If you need to return or exchange a product, please submit your request within this seven-day appreciation period (based on the signature date for postal/courier deliveries, and the pickup date for convenience store pickups).
Please note: The appreciation period is not a "trial period." As the products sold on this Website include skincare products, health supplements, and food items (chocolates), for food safety and personal hygiene considerations, we cannot offer return or exchange services once the product has been unsealed (including but not limited to torn outer plastic wrapping, broken sealing stickers, or opened bottle caps).
I. Conditions Under Which Returns/Exchanges Cannot Be Accepted Yimushi reserves the right to refuse a return or exchange under the following circumstances:
The request for return/exchange is submitted beyond the seven-day appreciation period after receiving the product.
The product has been unsealed, consumed, used, or damaged/soiled due to human factors.
The product is not returned in its brand-new condition with intact packaging (including the main product, inner and outer packaging, relevant accessories, promotional gifts, and all accompanying documents).
Failure to return promotional gifts: If, after a return is processed, the remaining order value falls below the threshold for a promotional gift event, the promotional gift must be returned "brand-new and unsealed" along with the returned item. If the gift is not returned (or has been unsealed/used), you will be required to return it at your own expense, or the market value of the gift will be deducted from your refund. Overdue requests will not be processed.
II. Return/Exchange Application and Shipping Methods
Submit an Application: Please log in to the Website, go to "My Account > Orders," and click the "View" button next to the specific order. Scroll to the bottom and leave a message for our customer service in the "Seller and Customer Order Communication" section, detailing the item(s) you wish to return/exchange and the reason.
Obtain Return Information: Once customer service has processed your request, we will reply in the order communication section and provide specific return shipping instructions. Please return the item using a shipping method mutually agreed upon for your convenience.
Package Securely for Return: When returning, please place the item (with its unsealed packaging intact) back into the original shipping carton or a sealed bag, and ensure it is properly cushioned. Please be sure to indicate your "Order Number, Member Name, and Contact Information" on the package or on a note inside the package to avoid delays in processing.
III. Refund Processing Once the returned product has been received and inspected by our customer service team to confirm it is in proper condition, the refund amount (including the return shipping fee) will be issued to you. We will process your refund based on your original payment method:
Credit Card Payment: We will process a refund to your credit card. Since billing cycles vary by bank, the refunded amount may appear on your next month's credit card statement. If you have any questions, please contact your card-issuing bank.
[Keep this section if you offer ATM/Convenience Store payments] Other Payment Methods: Please provide your refund bank account details (including bank code, branch name, account number, and account name) when submitting your return request. We will issue the refund via bank transfer.
